Privacy Policy

Last updated: February 23, 2026

Hey there! At Chicago Star Appliance, we genuinely care about your privacy. This page explains exactly what information we collect when you visit our website, why we collect it, and how we keep it safe. No confusing legal jargon — just straight talk.

Who We Are

We're Chicago Star Appliance, a local appliance repair company serving Chicago and the surrounding suburbs. You can reach us at:

  • Phone: (312) 847-0411
  • Email: service@chicagostarappliance.com
  • Website: www.chicagostarappliance.com

What Information We Collect

Information You Give Us

When you fill out our contact form or call us, you may share:

  • Your name
  • Phone number
  • Email address
  • Home or business address (for scheduling a repair)
  • Details about your appliance issue

We only use this to schedule your appointment and follow up about your service — nothing else.

Information Collected Automatically

When you browse our website, some information is collected automatically through cookies and analytics tools, including:

  • Pages you visited and how long you spent on them
  • What device and browser you used
  • Your general location (city/region level — not your exact address)
  • How you found our website (search engine, direct link, etc.)

This helps us understand what's useful on our site and improve your experience.

Google Analytics & Cookies

We use Google Analytics to understand how visitors use our website. Google Analytics places small files called cookies on your device to track things like page views and session duration. This data is aggregated and anonymous — we can't identify you personally from it.

Google Analytics may transfer this data to servers in the United States. You can learn more about how Google handles data at Google's Privacy Policy .

Want to opt out? You can install the Google Analytics Opt-out Browser Add-on or adjust your browser's cookie settings at any time.

How We Use Your Information

Here's exactly what we use your information for:

  • ✅ Scheduling and confirming your appliance repair appointment
  • ✅ Following up after your service to make sure everything went well
  • ✅ Responding to questions or requests you send us
  • ✅ Improving our website based on how people use it

We do not sell, rent, or trade your personal information to anyone. Ever.

Who We Share Information With

We keep your information close. The only situations where it might be shared:

  • Service providers: Tools we use to run our business (like our scheduling software or email provider) may process your data on our behalf. They're required to keep it confidential.
  • Legal requirements: If we're legally required to disclose information (like a court order), we'll comply with the law.

That's it. No advertising networks, no data brokers.

How We Protect Your Information

We take reasonable steps to protect your information, including using secure, encrypted connections (HTTPS) on our website. That said, no method of transmission over the internet is 100% secure — but we do our best to keep your data safe.

How Long We Keep Your Information

We keep your contact details only as long as needed to provide our service and for a reasonable period afterward (typically up to 2 years) in case you need to follow up about a past repair. Analytics data is retained according to Google Analytics' standard data retention settings.

Your Rights

You're always in control. You have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate information
  • Request deletion of your information
  • Opt out of analytics tracking (see the Google Analytics section above)

To exercise any of these rights, just reach out to us at service@chicagostarappliance.com — we're happy to help.

Third-Party Links

Our website may contain links to other websites (like manufacturer sites or review platforms). We're not responsible for the privacy practices of those sites — we'd encourage you to review their privacy policies if you visit them.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

If we ever update this privacy policy, we'll change the "Last updated" date at the top so you always know how current it is. We'll only make changes to be more transparent, never less.

Questions? Let's Talk.

Privacy policies can feel overwhelming, and we get that. If you have any questions about how we handle your data — or anything else — don't hesitate to reach out:

We're real people and we'll actually respond. 😊